Works with the program manager, analysts, and client to aggregate business requirements
Documents and builds Functional Test Plans which encompass the business requirements specific to each application
Organizes and records detailed test results; provides reports of results and project status
Works with project teams through the design and test stages to ensure strict adherence to business requirements
Logs detailed and accurate defect reports and follows the defects through to resolution and closure
Works within IT to improve the quality of project documents and systems documentation
Assists in the identification and design of automated processes to increase testing efficiency and reliability
Serves as a resource to the team in the resolution of complex business or technical issues
Ensures adherence to Information Technology project management methodologies; plans testing execution projects and provides labor and resource estimates that meet Quality Assurance Service Level Agreements (SLAs); adheres to SDLC processes and procedures
Through the rigorous application of quality techniques and methods throughout the system design process, quality requirements are fulfilled.
Support end-users in conducting user acceptance testing (UAT) and coordinate directly with development teams for in-development unit testing and evaluation.
Monitor the overall quality status of a given project or program both before and after final user testing and requirements validation.
Takes care of using the available tools of Salesforce effectively
Checks for the changes that need to be done for making the business processes effective
Works as the main system administrator for handling the work environment of salesforce.com with multiple users
Checks for restrictions on user accounts for vital data accessibility
Takes care of the removal of redundancy and duplicity of user accounts
Manages all executive functions such as maintenance of user accounts, records, dashboards, and additional conventional tasks
Organizes the assessment, extension, and conclusion of new requests for development
Provides training to fresh users in the company to make them skilled for participating in Salesforce-related processes
Serves as the link connecting the application developers, business people, and users
Remains responsible for creating and maintaining reports in salesforce.com and extracting insights from data for advancing business revenue
Handles all technological resources associated with sales and the feeding of data into Salesforce
A Salesforce administrator requires certain skills to fulfill their responsibilities. Next in this blog, we will go through the skills required to carry out the various responsibilities of a Salesforce administrator effectively.
Coordinating the effective development of the Plan through:
Working with the working group to establish a development plan and project timeline considering all aspects of the Plan’s development. This includes managing deliverables to the dates set by the working group and the ICPC, in the timeline.
Participation in and documentation of ICPC meetings as well as others required from the working group to assemble the Plan.
Assisting with the development of efficient processes and then managing those processes to ensure effective communications between all parties associated with the Plan’s development.
Plan, develop and refine the project/plan
Provide leadership, direction, and input on the team’s direction
Monitor and manage progress, set deadlines, deliver regular reports, charts, etc. demonstrating status and metrics on key project components
Manage project change control for changes in scope and timeline.
Lead routine project team meetings.
Collaborate with change management resources as assigned to develop stakeholder engagement and communication plan; develop and deliver stakeholder communications as required.
Work creatively and analytically to solve problems demonstrating teamwork and innovation.
Develop and deliver progress reports, proposals, requirements documentation, presentations, and risk assessments.
Lead process improvements within the PPM team applying lessons learned, best practices, and innovations to project management processes, tools, and methodologies.
Set expectations and ensure stakeholder satisfaction
Facilitate Scrum ceremonies (for example, Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives).
In a Scaled Agile model, facilitate scaled planning for the team (for example: Pre-Planning/ Preparation and PI Planning Events) and represent the team in Scrum of Scrums/ART Syncs.
Help the team define norms/agreements, like a Definition of Ready and Definition of Done and enforce the agreements.
Ensure the team has a healthy product and Sprint backlog (in collaboration with the PO).
Facilitate dependency management/risk management/impediment removal for the team.
Promote/facilitate communication and collaboration within the Agile team to support value delivery and Sprint commitments.
Provide visibility into the Agile team’s delivery plans and progress against plan to stakeholders.
Measure team delivery, maturity, and performance and review the metrics with the team to identify improvement opportunities.
Work under guidance and mentorship from senior Scrum Masters or Agile Coaches.
Scrum certification is a plus
Careers
Depending on your area of expertise, core skills and interest, we offer contract/project, contract-to-hire, and direct-hire opportunities in each of the specialty areas we service.
Our process begins with meticulous pairing of candidate with the right professional who understands your needs and goals.